Standard Shipping | Buy 2 Get 10% off

Contact

1-909-320-2941

Cart8items

Cart

Standard Shipping | Buy 2 Get 10% off

Cart8items

Cart

Policy

Privacy Policy
Faq
Terms & Conditions
Shipping Policy
Refund Policy
Warranty Policy

Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gearupauto.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For defective products, there is no charge for the return cost. While for customer remorse, you need to pay the charges of the return label. And 5% of the restoke fee may be charged.

You can always contact us for any return questions at info@gearupauto.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What Kind of Return is Acceptable?

Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures is necessary to complete your request.

Buyers must contact us within 30 days of delivery and the following information will be provided(if buyer receive defective item/damage items):

Tracking Number

Order Number

Defect Description

Product Photo

Photo of the shipping label on the box

If buyers didn't contact us in 30 days of delivery, no return/refund request will be accepted by gearupauto.com

Return Shipping Fee

For orders delivered where reason for return isn't a result of a Gearup error, the cost of the initial shipping charge and a return fee (if Gearup provide prepaid return shipping label) will be deducted from your refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.